At Ranwa Organics, we carefully pack and dispatch every order to ensure that our products reach you safely and in good condition.
1. Returns
Due to the nature of our products, we generally do not accept returns once the product has been delivered and opened.
However, if you receive a product that is:
- Damaged during delivery
- Incorrect/wrong product
- Missing from your order
- Defective or has a packaging issue
please contact us within 48 hours of delivery.
2. Damaged or Incorrect Product
If your order arrives damaged or you receive the wrong product, please contact us with:
- Order number
- Clear photos/videos of the package and product
- Description of the issue
After verification, we may provide a replacement or refund, depending on the situation.
3. Refunds
If your refund request is approved, the refund will be processed to the original payment method used for the order.
The time taken for the refund to appear in your account may depend on your bank or payment provider.
4. Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been shipped, cancellation may not be possible.
5. Incorrect Address
Customers are responsible for providing the correct delivery address and contact details.
If an order is returned because of an incorrect/incomplete address or failed delivery attempts, additional shipping charges may apply for re-shipping.
6. Non-Returnable Products
For hygiene, safety and product-quality reasons, opened or used products are not eligible for return or refund, unless the product was received damaged, defective or incorrect.
7. Contact Us
For any return, replacement or refund-related query, please contact us: